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    Frequently Asked Questions

    Please read our FAQ before sending us a message.

    What are the delivery charges for orders from the Online Shop?

    Most of our products qualify for free shipping expect stated in the product page and that will be added to the total. Delivery charge are influenced by our suppliers.

    Which payment methods are accepted in the Online Shop?

    We accept major credit cards such as Visa, MasterCard, American Express and PayPal as forms of payments.

    How long will delivery take?

    Order delivery usually take 2 – 7 business days unless specified by the our suppliers.

    How secure is shopping in the Online Shop? Is my data protected?

    We value your privacy and as such the site is SSL secured throughout your shopping experience. We do not share your information or social information with our partner companies. All subscribed emails are securely kept and you’ll only receive exclusive email or deals from coolgesture as they become available.

    What exactly happens after ordering?

    Your order is drop ship by our suppliers with tracking number confirmation.

    Do I receive an invoice for my order?

    You will receive an email notification upon place an order with us as well as involve along side the package being delivered to you.